SFM as a company is committed to compliance with the applicable laws. This also includes, of course, all SFM’s internal regulations. It is only by complying with regulations, standards and laws that we can avoid damage to our company and achieve continued success. It is with this in mind that we have developed our whistleblowing system at SFM that allows employees and external personnel to report any compliance violations. You can either give your name or remain anonymous when reporting a violation. 

What is meant by a compliance violation?

Examples of compliance violations are misappropriation, theft, corruption, sexual harassment, discrimination (for example, based on gender) and also any actions contrary to medical device legislation.

How can I report a compliance violation?

There are three ways in which you can contact Compliance Management or Compliance Offices. 

You can report a compliance violation by letter to our local compliance officer: Rebecca Joyce, Galaxy House, 31 Herald Way, Coventry, CV3 2RQ or e-mailing rebecca.joyce@sfm-limited.com. 

By email to our Group Compliance Office at Compliance@LRmed.com or

electronically, using the attached contact form https://www.lohmann-rauscher.com/en/company/tell-us/our-whistleblowing-system/report-form-for-a-possible-non-compliance-incident/ . 

What is the CORRECT way to report a compliance violation?

To enable us to process and investigate your report appropriately, it is important that you report a compliance violation as fully and detailed as possible.

When reporting a compliance violation, please bear the following five questions in mind:

Who? What? When? How? Where?

Please ensure that your report can also be understood by a non-specialist. In this respect, it would be helpful if you are available for any further questions.

You can also make a report anonymously without giving your name. In this case, you can send the report form either electronically or by post. Please bear in mind that in the case of an anonymous report we are unable to ask any follow-up questions to clarify and obtain information.

SFM guarantees to protect your identity as the person reporting the compliance violation as required by law. SFM will check and follow-up the report and, where applicable, take the necessary measures to address the non-compliance.

What happens once I make my report?

Once the report is received, we will carry out an initial internal risk-based assessment to evalulate its relevance. As part of the investigation, and after an initial plausibility assessment, the person involved will immediately be given the opportunity to respond. The person involved will be assumed to be innocent until proven otherwise.

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Please appreciate that we are unable to accept, process and forward any customer concerns via our whistleblowing system. Our colleagues in Commercial will gladly check any concerns you may have. You can contact them here.